Shipping policy

At GenZ Pouch, we aim to make your shopping experience simple and reliable. All orders within Pakistan are shipped through our trusted courier partner, PostEx.

🚚 Delivery Time

  • Orders are generally delivered within 2–5 working days.
  • Delivery times may vary depending on your location.
  • Remote areas may require additional delivery time.
  • Orders placed on weekends or public holidays may be processed on the next working day.

📦 Order Processing

  • Orders are processed after confirmation.
  • Once your order has been dispatched, you may receive tracking information.
  • Please ensure your name, phone number, and complete delivery address are correct when placing your order.

💰 Cash on Delivery

Cash on Delivery (COD) is available across eligible locations in Pakistan.

Please keep the required amount ready when the courier arrives.

🚚 Shipping Partner

Courier Partner: PostEx

Once an order has been handed over to the courier, delivery timing is subject to the courier's operations.

📍 Delivery Address

Customers are responsible for providing an accurate and complete delivery address and an active phone number.

If incorrect information causes a delivery failure, additional delivery arrangements or charges may apply.

⏳ Delivery Delays

While we aim to deliver within the estimated timeframe, delays can occasionally occur because of:

  • Weather conditions
  • Public holidays
  • Courier operational issues
  • Incorrect or incomplete address information
  • Unforeseen circumstances

📞 Need Help?

For questions about your order or delivery, contact us:

GenZ Pouch
WhatsApp: +92 325 6097292
Shipping Partner: PostEx